Privacy Policy

1. Scope

This Privacy Policy applies to information processed through Loko's app and related backend services. It does not apply to third-party services that have their own privacy notices, terms, or practices.

2. Information We Collect

We collect only the information reasonably necessary to operate Loko, authenticate users, manage purchases and credits, and provide translation-related features.

2.1 Information you provide or authorize

We may collect:

• Your email address if you sign in with Apple ID and Apple provides or relays that email address to us.
• Information related to your purchases, subscriptions, entitlements, credit balance, and billing events.
• Support or feedback information if you contact us.

2.2 Translation inputs and media

Loko lets you submit text, voice, and images for translation or related language features.

Important: We do not store your translation history on our own servers, including:

• Text you translate
• Voice recordings or speech content you translate
• Images you upload for translation

These inputs may pass through our systems temporarily in transit or short-lived processing flows in order to complete your request, but they are not retained by us as user translation history on our servers.

2.3 Device permissions and local processing

Depending on the features you use, the app may request access to:

• Microphone
• Speech recognition
• Camera
• Photo library
• Location

These permissions are used to enable app features such as voice translation, photo translation, and local travel-context features. Some related data may be processed locally on your device.

2.4 Technical and operational information

We may process limited technical data needed to operate and secure the Service, such as:

• App and device identifiers generated by our systems
• Request metadata
• Error and diagnostic information
• Service usage events related to authentication, purchases, credits, and abuse prevention

We do not use this Policy to claim broader rights than necessary to run Loko.

3. How We Use Information

We use information to:

• Create and manage your account
• Authenticate sign-in, including Sign in with Apple
• Process and restore purchases, subscriptions, and entitlements
• Maintain credit, quota, and billing records
• Deliver translation and related language features
• Issue or manage access to third-party provider capabilities
• Troubleshoot, secure, and improve the Service
• Respond to support requests and legal obligations

4. Third-Party Processing and Sharing

To provide Loko's translation-related functionality, user text, voice, and images may be transmitted to third-party service providers.

At this stage, the relevant providers include:

• Microsoft Azure
• Volcengine

These providers may process submitted text, audio, and images for speech, translation, AI, or related functionality requested by you. We share such content only as needed to provide the feature you selected.

We may also share limited account or transaction-related information with service providers where needed for authentication, billing, infrastructure, fraud prevention, legal compliance, or customer support.

5. Data Retention

We retain different categories of data for different periods:

• Translation text, voice, and image content: not stored by us as server-side user translation history
• Account email data: retained as long as reasonably necessary to maintain your account and comply with legal obligations
• Purchase, subscription, entitlement, and credit records: retained as needed for accounting, fraud prevention, customer support, dispute handling, legal compliance, and restoration of purchases
• Technical logs and diagnostics: retained only for as long as reasonably necessary for security, debugging, and service operations

Third-party providers may apply their own retention periods under their own policies.

6. International Data Transfers

Loko and its service providers may process information in countries or regions other than where you live. By using the Service, you understand that your information may be transferred to and processed by third-party providers such as Azure and Volcengine in accordance with this Privacy Policy and their applicable terms.

7. Your Choices

You can choose whether to:

• Use Sign in with Apple
• Grant microphone, speech recognition, camera, photo library, or location permissions
• Submit text, voice, or images for translation features

If you do not grant certain permissions or provide certain data, some features may not work.

8. Your Rights

Depending on where you live, you may have rights to request access, correction, deletion, or restriction of certain personal data, or to object to certain processing.

Because we do not store server-side translation history for text, voice, and images, we may be unable to retrieve that content after processing is complete. We can still review requests relating to account, purchase, and billing information that we do maintain.

To make a privacy request, contact us using the details below.

9. Children's Privacy

Loko is not intended for children under the age required by applicable law to use the Service independently. If you believe a child has provided personal information to us in violation of applicable law, contact us and we will review the matter.

10. Security

We use reasonable administrative, technical, and organizational measures designed to protect information under our control. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Third-Party Services

Loko may link to or rely on third-party services. Their privacy practices are governed by their own policies, not this Privacy Policy. You should review the privacy notices of any third-party services you use in connection with Loko.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version with a revised "Last updated" date. Your continued use of the Service after an update becomes effective means you accept the revised Privacy Policy, to the extent permitted by law.

13. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, contact:

• Email: support@loko.cool